The Role:
- To promote the principles of good customer service both externally and internally at all times
- To coordinate and process orders in accordance with the protocols of the business
- To take responsibility for maintaining an efficient supply chain
- Liaise with customers regarding their order requirements
- Liaise with purchasing department regarding stock levels (and forecasts).
- Liaise and co-ordinate stocks with the repacking factory and transport.
- Liaise with transport regarding delivery schedules
- Provide holiday/illness cover within the Customer Service and transport team
- Investigate and resolve any non-conformances relating to credit notes, transport, deliveries, shortages and products in a timely manner.
- Receive and manage customer enquiries, helping to identify and report back on opportunities.
- Complete all designated tasks within the allocated timescale.
- To maintain and manage customer information within the appropriate manner
- Arrange samples for customers as and when required to do so
- Report information relating to Order Activity to Managing Director on a daily basis (when covering for annual/sickness/maternity leave).
- Provide weekly reports to Managing Director in relation to Short dated stock and potential issues with stock (when covering for annual/sickness/maternity leave.
- To work as part of a team as well as remaining disciplined and self motivated when working under own initiative.
- To attend training sessions and develop relevant knowledge and skills as applicable
Attributes:
- Good with people and great in a team, you’ll enjoy working with staff and customers alike.
- Excellent telephone manner and strong customer focus will ensure every caller gets a first-class service.
- Organised and professional approach as well as an eye for detail and insistence on high standards will ensure our customers get nothing but the best.
- Excellent IT Skills
- Knowledge of Microsoft Navision, Business Central (desirable but not essential).
- Excellent written and verbal communication skills.
