Position: Job Type: Location: Posted: Salary:
Retail Admin & Customer Service Support Permanent Harlow, Essex £25500 - £27500 per annum


  • Ability to access mainstream customer portals and transporting data and information. Login credentials will be provided through main customer admin.
  • Ability to input NLF information for new product listings in customer portals.
  • Ability to dispute supplier queries on customer portals.
  • Ability to input all promos on customer portals throughout the year as submitted by mults-head.
  • Ability to change pricing schemes on customer portals using approved credentials.
  • Ability to navigate internal and external IT systems.
  • Ability to book deliveries and obtain depot booking slots on customer portals & with inbound analysts.
  • Creation of Mainstream- customer portfolio – Master Files using SAP and customer portals.
  • Ongoing – Maintaining Pricing schemes and customer Master files.
  • Ongoing – Maintaining customer product information and updating pallet configs, barcode etc..
  • Create custom performance reports from customer portals & SAP, as required by mainstream head.
  • Coverage: for order processing and Mainstream invoicing and sending out invoices to customers via email, customer portal or EDI.
  • Access to EDI – daily printing of purchase orders.


  • Candidate must have strong communication skills and a passion for the business and ability to grow within the organisation
  • Accuracy in reporting functions and inputting data on customer portals.
  • Familiar with customer portals and ability to navigate their system: – Tesco, Sainsbury’s, Asda, Morrison’s, Booker, COOP, Nisa, Musgrave, Sysco, Aldi, Lidl,
  • Be customer focused, flexible and friendly.
  • Team Spirit: Internal and external – team collaboration, working in a friendly environment.
  • Strong IT skills – is a requirement to navigate customer portals and internal SAP management system.
  • Strong skills in Microsoft office programs: EXCEL is a must.
  • Flexible to jump in and cover for staff on vacation or off sick in Mainstream-sales.
  • A can-do attitude.
  • Multi-tasking is mandatory.
  • SAP experience required but not necessary

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