Position: Job Type: Location: Posted: Salary:
Graduate Customer Service Assistant Permanent Wrexham £25000 - £28000 per annum

Duties:

* Handling inbound (sales) calls, taking orders and responding to queries from customers

* Chasing and checking progress of orders, working closely with Purchasing/Sales Manager supporting sales operations to help process orders, invoices, etc

* Following leads given by the external sales team

* Building long lasting client relationships

* Exceptional communication skills and closing a sale over the phone

* Any other job when and as required by Purchasing and Sales Manager

* To log customer complaints and process as necessary

Specification

  • Graduate looking to embark into a new career path
  • Able to build and maintain good relationships with peer group, colleagues, customers, suppliers
  • Excellent communication skills, with good time management and organisational skills
  • Reliable and hardworking, proficient in MS Office
  • Confident using the telephone to resolve progression of opportunities and customer issues
  • Experience of an ERP system such like HubSpot would be an advantage

This is a permanent role office based Monday-Friday.

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