Customer Service Administrator

The Role:

Sales order processing, including standard, call-off and scheduled order types
First point of contact for customer-service enquiries, co-ordination of queries ensuring all stakeholders are kept informed.
Co-ordination with Hauliers
Development of product knowledge to support the field-based team when offering alternate products
Handling customer complaints
Proactively updating related parties with lead times until fulfilment of orders

Attributes:

Must have a mode of transport and hold a UK drivers license
Fluent in English: Constant communication with colleagues and customers
Excellent communication skills * Ability to manage queries and resolve client’s questions
SAP experienced
Eager, committed and enthusiastic
Knowledge of processing order into the B2B arena
Time keeping and working towards deadlines
KPI
Fast moving environment

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