Skills:

1. Excellent written and verbal communication skills.
2. Advanced Excel skills.
3. Operational experience.
4. Track record of excellent customer service.
5. Excellent Administrative skills.
6. Sage experience would be a bonus.
7. Knowledge of Zedonk ERP system would be advantageous

Duties:

• Liaising with the warehouse regarding instructions, orders, and deliveries.
• Giving excellent customer service and keeping customers updated with orders. Managing and responding to queries promptly.
• Liaising between departments and ensuring seamless processes.
• Communicating with customers on status of orders and deliveries.
• Managing stock control.
• Booking delivery dates for manual and pre-booked orders.
• Updating and managing the excel databases and spreadsheets.
• Data uploads for e-platform customers i.e., like Zalando, NEXT etc.
• Analysing customer orders and dates of those orders.
• Creating and issuing of pick sheets, order confirmations, packing lists etc.

This is a permanent role, office based Mon-Fri from 830am-5pm