As a leading importer and distribution specialist (turnover circa £42m+), selling across a wide range of markets – grocery multiples, convenience, food service and catering this is a fantastic opportunity.
The Role: As a Retail Account Manager, you will be responsible for acting as a business contact for all retail accounts; developing key accounts and maintaining long term relationships; satisfying the requests made by customers related to invoices, purchase orders, and other documents; handling queries from customers; tracking customer orders and responding to requests; coordinating with logistics and marketing division.
Main Duties:
- To be the lead sales person on building the customer base across all sales channels and manage the day-to-day relationship and contact with the retail buying teams
- To create a sales strategy for each channel and pioneer new accounts for the brands and to open new listings across primarily retail grocers as well as develop other sales channels such as health food channels, convenience and High Street
- To Develop and implement JBP and provide promotional support
- Liaise with Supply Chain, logistics and the Customer to secure well executed instore Promotions and availability
- Deliver agreed monthly and three-monthly business sales forecasts
- Provide appropriate customer support in relation to new product launches- new line information, product codes, pack samples/mock-ups
- Build strong relationships with clients to maintain business and to acquire new customers.
- Collaborate with the internal departments of the organisation to ensure they meet the client’s requirements.
- Resolve complaints and keep track of all processes pertaining to every client account.
- Act as the client’s representative in the organisation to facilitate the best customer service for each client.
- Collect and analyse data about consumer behaviour to understand trend changes in clients’ needs.
Attributes:
- A minimum of 3 years Retail Account Manager experience for new business development and key account management within the major retail grocers
- An up to date understanding of consumer behaviour in their industry
- Commercial and business planning /forecasting experience
- Product knowledge awareness and development
- Outstanding problem-solving skills to address clients’ complaints or needs
- Strong customer service and interpersonal skills to deal with different clients and departments in the organisation
- Analytical skills for analysing clients’ data
- Multitasking and time management skills to manage multiple clients and tasks at the same time
- Advanced negotiation and motivational skills
- Attention to detail and strong organisational skills
- A full clean UK driving license is desirable
