The Role:

• To work as part of the telesales team to ensure customers receive high levels of customer service.
• To process customer orders.
• Establish new and maintain existing customer relationships including answering questions or enquiries from customers and manage their requirements.
• Maximise the sales opportunities from customers by analysing their purchases, identifying missing lines out of key customer specific product categories and recommending and up-selling additional lines.
• Advise customers on forthcoming promotions, products and service developments specific to the customer type.
• Cold-calling by telephone, identifying and contacting numerous potential customers daily.

• Lead generation

• Liaise with sales reps and Sales Director to provide feedback on issues and developments

The Candidate:

You will be highly organised and proactive with a self-motivated approach. You will be a team player and must have excellent communication skills. In addition, you will have:

• Previous experience of telesales or customer service
• Experience of using all Microsoft packages proficiently
• The ability to manage your own workload and multitask effectively
• An excellent telephone manner
• The ability to communicate with a diverse range of customers and internal staff.
• A bubbly and outgoing personality
• Mandarin/Cantonese speaking skills – essential