Overview

Branch: Worcester ~ Skills: IT Support ~ Education Levels: Vocational/Professional Qualification

Job Start Day: asap

My client is going through seismic changes across all aspects of their business and are now looking to strengthen their IT department.

Overview:

  • To provide 2nd and 3rd Line support for all staff
  • Providing technical support in the daily operation of our Systems
  • Manage site communications (SIP Telephony & Field Mobile Devices)
  • Active Directory System Administration
  • Supporting physical and virtual server environments
  • Manage disaster recovery, redundancy tools and documentation
  • User Training Support
  • Project Management
  • To ensure the organisation abides by the company ISP policy

Tasks:

  • Installing and maintaining server hardware and applications
  • To diagnose and resolve software and hardware incidents across operating systems and a range of software applications, and upgrade where required
  • To take ownership of issues and provide 2nd and 3rd line support by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible; escalating incidents to other support team members where necessary.
  • Support and administer third-party applications
  • Ensure network security and connectivity and define network policies and procedures
  • Design systems and networks ensuring the right architecture and functionality
  • Support and integrate technology and software implementation
  • Revise existing systems and suggest improvements
  • Provide strategic advice on using technology to achieve goals
  • Ensuring the highest levels of systems and infrastructure availability
  • To maintain a first-class level of customer service ensuring that all users are treated efficiently and in an appropriate manner.