Branch: Birmingham ~ Skills: sales, BDM, order process, quotations, Customer Service, administration ~

Job Start Day: ASAP

Job Title Operations Co-ordinator

Location: Birmingham

Hours of work: 08.30 hrs to 17.00 hrs Monday to Friday


  • Discretionary annual bonus scheme – based on individual and company performance (payable in March each year)
  • Company pension scheme – employer contribution of 2%
  • 22 days holiday + 8 statutory bank holidays + Birthday paid leave!
  • Life Assurance
  • Cycle to work scheme
  • Kiddicare voucher scheme
  • Quarterly staff outings – paid for by the business


Processing sales and purchase orders and returns efficiently, working to tight deadlines, adapting to the various demands of the role. Liaising with suppliers and hauliers daily to ensure the most cost-effective method of supply is achieved. Providing clear and concise communication to our customers from order receipt to supply, regularly updating them on the progress of their orders.

Key Relationships:

  • Customers
  • Sales Executives
  • Internal Departments e.g. Orders, Samples, Warehouse
  • Management & Senior Management Team

Key accountabilities:

  • Liaise with customers and suppliers by telephone, fax and e-mail
  • Ensure accurate placement of orders with manufacturers and suppliers
  • Arrange cost effective international transportation of orders to the UK
  • Organise Express and container deliveries direct to site
  • Organise UK transportation to site where necessary
  • Acknowledge ongoing status of order to the customer
  • Prepare Sales Order documentation for despatch
  • Collating new product code detail for ‘Stock loaders’ to be added to Sage by Stock Control
  • Update and maintain accurate communication and forecasts on CRM system for Sales Executive and Corporate projects
  • Liaise with Credit Control regarding new accounts, account limits, on hold orders for despatch within Sage

Qualifications, Experience and Personal Qualities:

  • Similar previous role
  • Evidence of strong analytical skills and strategic thinking
  • Outstanding communication and interpersonal skills, both written and verbal, to motivate and encourage staff, to deal effectively with internal and external contacts ranging from executive to administrative levels, and to produce effective summaries and reports as required
  • Highly-motivated self-starter, with a positive, professional attitude, strong work ethic, and critical attention to detail
  • High degree of personal integrity and professional accountability


Please send your up to date CV to Guy Hancox at Pure Staff via this advert link today or call for a confidential discussion on 0121 237 4840