Overview

Branch: Birmingham ~ Skills: Call Centre, Customer Service, sales ~

Job Duration: On Going ~ Job Start Day: ASAP

Job role: Online Support Coordinator

Main Purpose of job:

  • To define customer’s part, needs and sell relevant parts by means of internal systems catalogues and computer stock lists.
  • To identify all parts required, checking availability identified parts and processing through the client’s systems.
  • To notify Sales and Accessories Manager of any stock issues.
  • To work effectively within the dealership team to always ensure industry – leading standards of customer care and satisfaction.

Key tasks and responsibilities:

  • Process all internal authorised repairer’s auto VHC requests using R&D Vehicle Health check ensuring SLA is achieved.
  • Process all internal authorised repairer part pre-pick diary preparation and WIP conditioning ensuring SLA is achieved.
  • Meet all order deadlines, as directed by the Sales and Accessories Manager.
  • Respond to all authorized repairer enquiries/requests ensuring SLA is achieved.
  • Support the development and implementation of strategies to improve profitability and efficiency.
  • Provide assistance as well as handling all customer requests as required.
  • Meet all order deadlines, as directed by the sales and accessories manager.
  • Provide assistance for outbound sales calls to meet the standards and norms as directed by the client

Operating Controls

  • Ensure the accurate and timely completion of all AVHC enquiries efficiently. Strive to achieve a consistently high level of customer satisfaction through outstanding personal and professional conduct.

Communication

  • Develop and maintain professional and positive working relationships with Company colleagues, customers, internal representatives, where appropriate.

Policies and Practices:

  • Greet all customers and visitors promptly and courteously.
  • Ensure all environmental and health and safety standards are kept.

Personal qualities:

  • Enthusiasm
  • Ethical behaviour
  • Analytically thinking
  • Self confidence
  • Ambition

Experience

  • Must have a minimum of 1 year’s experience in an automotive parts environment.
  • Must have computer skills, including experience of operating word processing and Microsoft packages.