Overview

Branch: Worcester ~ ~

Ocean Import Agent – Manchester

Working with this Global Integrated Logistics company who specialise in freight forwarding offering bespoke solutions to companies worldwide.

Summary:
Ensure timely and accurate movement of freight and information, while providing an
exceptional customer service within the Ocean Import Department.

The Role:
* Ensure smooth and timely freight process flow
* Ensure accurate and timely data entry into our operational system
* Track and Trace Ocean Import Files
* Use Global Ocean Import Wok flow Monitor on a daily basis
* Ensure documents are timely sent to customer or broker for customs purposes.
* Ensure accurate and timely client and vendors billing.
* Interact with our customers in arranging their international shipments, meeting customer service standards.
* Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
* Meet compliance at all times to regulations internal and external in accordance with government regulations.
* Understand department process flow, and looking for best practices to improve operational efficiency and productivity
* Ensure all customers standard operating procedures in place and updated in customer SOP.
* Meet KPI standards in accordance with the Company’s procedures
* Overseas communications, timely responses to emails and requests (internal and external)
* Escalation of problems to Management when necessary
* Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
* Meets company standards of 52 hours training per year per employee.
* Attend training classes when required.
* Complete mandatory training when required.
* Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Attributes:
* Understanding of ocean documentation process a plus
* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
* Pro-active and strong organisational skills
* Good computer skills (Microsoft Office)
* Fluent in English