Overview

Branch: Worcester ~ ~

Customer Services Manager near Gatwick

This position is ideal for someone who wants to make a difference and be responsible for positive change. Improved and more efficient ways of working are encouraged. This is a great time to be joining my client who have grown year on year and they have plans in place for future growth which give you the opportunity to grow with us.

My client’s employees are the foundation of their success.

In Summary:
The Customer Service manager will efficiently and effectively manage the Customer Services team, motivating and engaging the team to consistently deliver excellent customer experiences at every opportunity. This role fully appreciates and understands customer expectations and looks to exceed expectations every time through great teamwork and an environment of continuous improvement.

Responsibilities
*Communicate with customers at all levels, appropriately and professionally; building
close working relationships with key customers via service levels and site visits
*Build an environment of continuous service improvement and learning through utilising
the feedback of changing customer requirements and required service
improvements
*Liaise with Account Managers and General Manager’s to improve overall customer
service satisfaction
*Handle and resolve calls from Customer Service Advisors via internal teams and
processes
*Be a role model for delivering great service with a confident approach to talking to
customers and colleagues