Branch: Worcester ~ ~

You will be responsible for all customer debt within our client customer base. This includes making sure that appropriate terms are set for customers, the business processes and customers adhere to these terms and overdue debts are chased promptly.

* Chasing debtors in accordance with company procedures
* Identify any missing payments, contacting customers and updating customer’s accounts as necessary
* Resolving queries both internally and externally around outstanding invoices
* Agreeing and monitoring customers payment arrangements where appropriate
* Preparing and providing accurate management information around cash collection
* Control of and upkeep of customers DD mandates and monitor and correct any unit rate changes accordingly
* Ensuring that customers are charged at the correct rate of VAT and declarations are applied in a timely manner
* Working with external debt collectors to ensure best practice
* Initiate court proceedings, CCJs, transferring to Bailiffs, attending court as and when required
* Responding in a timely fashion to all customer queries by either telephone or email
* Administrative support across both credit and finance teams
* Liaising with customers over the phone, via letter and email.
* To chase debt/aged debt on a weekly basis
* To review orders on hold
* To run daily bank reports and send to the bank direct
* To key suppliers promotional invoices
* To Complete paperwork require for court proceeding daily and within set time frames
* To complete annual credit checks
* To run director and customer reports for credit facilities
* Raise credit notes
* Produce weekly and monthly statements
* Produce monthly debtor reports for Finance Director
* Other general office duties as and when required
* Inform the Finance Director immediately of any worsening of customer payment behaviour